Client Support Associate

posted:
Location
Santa Barbara, California
Industry
Administrative & Support Services (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
8:00 AM - 5:00 PM
Salary
US$ 17.00 - US$ 20.00 per hour
Ref. Number
S_49386
Contact
Miller,Brooks, Spherion
Phone
805-683-1600
Apply Now

Job Description

Our client in the beautiful Santa Barbara area has an IMMEDIATE opening in their software support team. This position is to be filled ASAP and is a temp-to-permanent opening.

Responsibilities:
Candidates primary responsibility is to ensure support calls are reported, tracked, and resolved in a timely manner.
The client support team works to maintain positive relations with clients in helping them receive the full benefit from our systems. You will work jointly with our dev team/project managers and assume full accountability for monitoring, resolving and managing incoming calls and questions.

Working hours: 8:00 AM - 5:00 PM

Skills:
REQUIRED:

- critical thinking and troubleshooting skills
- ability to manage multiple inquiries/cases at once
- computer savvy -- up to date with current software (Office, PPT, Remote Support Software)
- good written and oral communication skills
- ability to work BOTH independently and in a team environment
- Ability to work under tight and frequently changing deadlines
- Positive attitude and strong desire to resolve client issues

PREFERRED:

- Experience in creating and implementing training materials (i.e. script creation, system
preparation, manual creation, training sessions, video tutorials)
- Specification/Technical writing
- Basic understanding of Java, .NET, C+, Ruby or other programming technologies a plus

Education:
High School

Experience:
1-4 years

Qualifications:
REQUIRED:

-Previous customer service experience (office setting)
- High school diploma
- previous experience in help desk/customer service role preferred


Apply NOW to be considered for this wonderful long-term opportunity before it's too late!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

Apply Now