Collections Specialist

Boise, Idaho
Accounting & Auditing (Business and Financial Operations Occupations)
Job Type
Temp to Perm
Working Hours
8:00 AM - 5:00 PM
US$ 15.00 - US$ 16.00 per hour
Ref. Number
Hoffman, Briana, Spherion
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Job Description

Monday-Friday 8AM-5PM $15-$16 per hour

As a Collections Specialist you will play a key role for Invoice to Cash (ITC) by ensuring timely collection of monies owed to the company and resolution of customer billing issues and will be located within the Shared Services Center. You will be responsible for collection calls and/or correspondence as well as deduction resolution in a fast paced goal oriented department. In addition you will also responsible for assisting with continual process improvements and cost effective delivery of services.

-Works high volume customer collection calls and/or correspondence to collect delinquent customer balances on an assigned customer portfolio.
-Provides customer service regarding collection issues. Process account deductions by processing a credit or requesting repayment if research shows a customer took an unauthorized deduction.
-Enlists the efforts of sales and management when necessary to accelerate the collection process. Continue to keep sales informed of issues pertaining to problematic collection issues with customers.
-Work and continuously monitor the order release queue where customer orders stop if a customer balance is over the customer credit line and/or customer?s past due balance exceeds company thresholds. Ensure that all appropriate parties are notified (the customer, sales and customer service) if a customer order is being held and cannot be released for shipment.
-Ensures monthly reporting to direct supervisor with full participation in monthly aging meetings to review the status of the past due balances and aging credits for all accounts within the assigned portfolio.
-Prepare final demand letters and/or work out payment plans for customers with delinquent balances as appropriate. Coordinate the placement of accounts to 3rd party collection agencies on an as needed basis.
-Delivers on defined operational goals and activity metrics within assigned area and ensures timely and accurate completion of work
-Research deductions taken by customers and confirm the nature of the deduction taken, determine if the deduction taken is valid and obtain approvals needed to process the deduction claim (issue credit memos) following company policy and procedures.
-Prepares customer statements on a monthly basis.
-Processes AR transactions including offsets of debits and credits, etc. Prepare full package needed for managers to process any approved bad debt write offs.
-Builds and maintains customer relationships and services the customer by sending invoice copies upon request, checking the status of available credits for the customer to use, checking on payment status of delinquent invoices, sending out monthly account statements, etc.
-Performs other assigned tasks and duties necessary to support the ITC Department (Invoice to Cash) including supporting internal and external audit requests.

Working hours: 8:00 AM - 5:00 PM

-Ability to partner with management and provide input into process improvement as well as effective execution and change management within the team
-Self-starter that works well in a fast paced environment with firm deadlines; results oriented
-Ability to work in a heavily metric driven organization
-Strong customer service and communication skills (both written and verbal)
-Strong interpersonal and analytical skills
-Strong attention to detail, goal oriented with sound problem solving skills. Detect a problem and/or inefficiency in a process and be able to provide recommendations to solve the problem
-Possess process improvement mindset with a desire to consistently look for ways to improve efficiency and service
-Proficient in Microsoft Word and Excel
-Perform multiple tasks effectively
-Able to work both independently and as part of a team
-Other - candidate should have the highest integrity and character and possess finance experience and business sense. Must be able to follow process and collaborate cross-functionally

High School

1-4 years

-BS/BA in Finance, Accounting or Business Administration, or equivalent experience
-3-5 years high volume corporate collections
-Knowledge of collections and deduction resolution procedures preferred
-Experience working with enterprise systems such as SAP, Oracle, etc.


Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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