Collections Specialist

Frederick, Maryland
Accounting & Auditing (Business and Financial Operations Occupations)
Job Type
Working Hours
8:00 AM - 5:00 PM
US$ 18.00 - US$ 21.00 per hour
Ref. Number
Molly Fraley, Spherion
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Job Description

18 month contract for Collections Specialist!

Collect payments for applicable delinquent accounts. Act as an advisor to members needing financial counseling assistance by offering alternatives and solutions.

Establish and follow collection strategies/procedures to successfully maintain an acceptable delinquency ratio including:
Collect a minimum of 75% of your beginning potential 60-Day delinquency queue on a monthly basis (excluding bankrupt and legal accounts) in order to keep delinquency at a minimum.
Attempt telephone contact with delinquent members greater than 15 days past due at a minimum of once every working day. Sending a letter does not constitute an attempted contact.
Ensure that all work (ie. Phone calls, promises to pay, updates, etc.) is documented in the collections system to maintain accurate records on all delinquent accounts.
Ensure that future follow-up dates are maintained on all delinquent accounts more than 16 days past due, to provide maximum coverage of your delinquent queue assignment and guarantee their are no accounts with follow-up dates in the past.
Communicate a sense of urgency to the member to pay the delinquent account current. Emphasize the need for a specific date the account will be cured in order to prevent the account from aging further.
Consistently demonstrate a courteous, tactful and professional approach when communicating with members in accordance with established member service standards. Demonstrate concern and respect for others in all interactions, and inspire their confidence and trust.
Assist with the repossession of collateral and maintain all records related to repossessions to protect the interests of the Credit Union. Assure compliance with applicable laws, rules, and regulations.
Review accounts where action beyond routine collection procedures must be approved or implemented. Handle complex issues. Resolve difficult and non-routine member issues.
Be knowledgeable and follow all laws pertaining to collecting accounts including the Fair Debt Collection Practices Act.
Complete annual training and adhere to all regulations and procedures for BSA/AML, Patriot Act, CIP, PLC, and OFAC to comply with all regulatory monitoring, record keeping, and reporting requirements.
Investigate and resolve member questions and account problems related to past due and delinquent accounts. Cooperate with and utilize staff members in other departments to accomplish problem resolutions.
Perform other duties and responsibilities as assigned by the Collections Manager.

Working hours: 8:00 AM - 5:00 PM

Ability to express oneself clearly and concisely, both orally and in writing.
Ability to present a professional and personable personality that communicates to members and visitors that the Credit Union is a professional financial institution.
Ability to interact with more than one department daily.

High School

1-4 years

2+ years experience in collections
Must be able to pass onboarding screening requirements
Exceptional customer service
Ability to express oneself clearly and concisely, both orally and in writing.

Give Spherion a Call TODAY at 301-694-7700 or apply directly below!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or an

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