Collections Specialists

posted:
Location
Aiken, South Carolina
Industry
Customer Service & Call Center
Job Type
Temp to Perm
Salary
US$ 9.75 - US$ 10.00 per hour, $9.75 - 10.00 per hour + none
Ref. Number
S_20470
Contact
Angela Swarts, Spherion
Phone
706.868.0911
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Job Description

Seeking 12 engaging full-time Customer Service professionals for a long-term contract position for a very busy Collections department with one of the top employers in Aiken, SC.

In this position you will be responsible for making outbound "soft" collection calls in a fast-paced environment, handling inbound calls for both active and inactive customers, following up on past due balances and negotiating repayment of at-risk billings within company policies and procedures, Federal collection laws and Georgia Public Service Commission rules and regulations.

Must be available to work any 8-hour shift scheduled between Mon. 10AM - 8PM, Tues. 8:30 AM -530 PM, Wed. 10:30AM -7:30 PM, Thursday 8:30-5:30 and Friday 8:30AM-2:30 PM (schedule not flexible)

Working hours: 8:30AM - 8:00PM

Skills:
Requirements include a High School diploma or GED, a minimum 1 yr of experience working with Customer Service business processes, proficiency with a 10-key calculator, and good computer skills to include a working knowledge of MS Office - Word and Excel. CIS power user and Microsoft PowerPoint experience considered a plus. Must have the ability to analyze customer issues and determine a mutually beneficial solution; be able to balance customer empathy with collection goals; and have excellent listening, written, and verbal communication skills with the ability to build positive working relationships with co-workers, management, and other departments.

Interested in learning more? Don't delay - apply today! Interviews and selection must be made by Tuesday, January 16th, due to the extensive background investigations that need to be completed prior to starting work January 29th!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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