Salt Lake City, Utah
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
Various Shifts Available
US$ 18.61 - US$ 20.77 per hour
Ref. Number
Angela Johnson, Spherion
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Job Description

Our Education Financial Services (EFS) team is growing and looking for star players to collect and negotiate terms of repayment on complex outstanding balances. We need poised, polished professionals who want the best possible outcome for our customers. You'll be armed with many tools in your tool belt and your problem solving, listening, and empathy will help you in choosing the best outcome. You will be empowered to make great decisions.

Job responsibilities may include:
??? Communicate effectively and listen in order to help determine the reason for their account delinquency and evaluate the customer's financial situation; negotiate for full payment or create terms for repayment
??? Consistently learn and apply operational policies and State & Federal regulations governing collection practices
??? Have structured workdays with all your calls monitored for quality and accuracy; demonstrate strong organizational and time management skills, in order to achieve department productivity metrics

Working hours: Various Shifts Available

*Required Qualifications
- 2+ years of experience in one or a combination of the following: collections, customer contact,
customer service, or sales environment; or a BS/BA degree or higher; or 4+ years of military service


1-4 years

Desired Qualifications
??? Intermediate Microsoft Office skills
??? Ability to navigate multiple computer system windows, applications, and utilize search tools to find
??? Excellent verbal, written, and interpersonal communication skills
??? Good analytical skills with high attention to detail and accuracy
??? Strong telephone etiquette skills
??? Ability to negotiate, influence, and collaborate to build successful relationships
??? Customer service focus with the ability to listen to customer needs and recommend solutions
??? Solid conflict management and decision making skills
??? Ability to work effectively in a team environment
??? Ability to manage to production goals, deadlines, and various metrics
??? Ability to work effectively in structured but flexible, adaptable and changing, call center environment

???Ability to work nights, weekends, and/or holidays as needed or scheduled


We will review and respond on MONDAY

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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