Communication and Appeal Specialist in Madison

Madison, Wisconsin
Administrative & Support Services
Job Type
Reference Number
Burton,Loraine, Spherion
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Job Description

Under general supervision of the Bureau of Childrens Services Policy Initiatives and Program Integrity Section Chief, this position serves as the Bureau of Children?s Services (BCS) centralized communication specialist, and is responsible for coordinating, reviewing and editing the Bureau?s controlled correspondence and open record requests, drafting and creating new forms, as well as reviewing and maintaining all program forms, publications, brochures, memos, and manuals according to program changes and the Department?s standards, with the input of program subject matter experts. This position ensures that all written Bureau materials comply with federal and state Civil Rights regulations, and are offered in appropriate languages for individuals with limited English proficiencies (LEP).

Working hours: 8-4:30, Monday-Friday

BCS Centralized Communications: As the Bureau's centralized communication specialist, this position is responsible for coordinating, tracking and trending the Bureau's responses to controlled correspondence assignments and open record requests. This position also maintains all program forms, publications, brochures, memos, manuals and other materials. Duties include:

o-Review and maintain all Bureau forms, brochures, publications and manuals for children's programs, according to the audience (parents/guardians, youth in transition, waiver agencies, providers) and complying with Department's formatting standards and External Information Approval (EIA) requirements.

o-Ensure all program written materials comply with federal/state Civil Rights regulations and are translated in appropriate languages for individuals with limited English proficiencies (LEP).

o-Track, review and maintain all BCS forms and records according to each program's approved Records Disposal Authorizations (RDAs).

o-Develop and maintain BCS internal training materials and operational materials related to day-to-day operations, with input from program subject matter experts.

BCS Centralized Complaints: This position is responsible for tracking, resolving, monitoring, and trending BCS program complaints and disputes received by the Bureau, including responses to complaints received directly from families, through DHS controlled correspondence assignments, advocacy agencies, Area Administration, and others.

o-Track, monitor and trend BCS program's fair hearing requests, coordinate dispute resolution and proper notice with program subject matter experts for designated county agencies. Track and monitor fair hearing remand orders that have been issued by the Division of Hearings and Appeals, to ensure county waiver agencies responded in a timely manner.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.



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