Santa Barbara, California
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Working Hours
5:45 AM - 2:15 PM (Various Shifts Available)
US$ 16.00 per hour
Ref. Number
Ortiz, Stephanie, Spherion
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Job Description

Through a presence and role in the lobbies and public areas, promotes an overall culture of safety, service excellence and authentic hospitality by providing concierge services to our guests. Serves as a greeter, screener, and navigator . Contributes to the guest experience by helping create and/or working within service enhancement programs.

As owner of the guest experience, provides hospitality and general information to guests in the lobbies, waiting rooms, and all public areas of the hospital. Promotes service excellence and quality concierge services by assisting guests with any non- clinical needs they may have. Serves as first line of defense and security presence by screening and managing lobby activity to minimize congestion, noise, and to enhance a welcoming and safe environment. Demonstrates familiarity with all safety, emergency, and building access policies & procedures and is able to implement them as needed.
Efficiently answers all incoming calls with appropriate greeting and routes calls to correct extension quickly and accurately. Where appropriate acts as and takes on operator role and function by use of the existing switchboard system; takes & distributes messages accurately and in a timely manner.
Ensures proper and efficient patient processing in the initial admitting phase by greeting, gathering relevant information, verifying information through patient management system (Epic), "Arrives" patients through Epic, and collaborates with admitting or other departments to determine the best way to assist the patient during their admitting process.
Acts as a navigator to help guide guests during the hospital experience. This includes, but is not limited to, personally escorting guests as often as business levels allow and/or walking guests to the escort desk and introducing them to their escort. Maintains a positive working relationship with the department's volunteers, providing assistance as needed.
Takes ownership of all guest concerns, solving issues personally when possible, and escalating through 'the chain' as needed. Keeps Lead/Supervisor aware and involved in any and all concerns/complaints. For patient concerns, relays pertinent information to the appropriate patient advocate.
Works closely with the Benefactor Liaison and management team, identifying, greeting, escorting, and facilitating various aspects of the benefactor and special guest service program.
Where required announces (via paging system) emergency codes, including drills, meetings, inservices, etc. as requested by appropriate team members. Pages physicians and other team members when needed to complete routing incoming calls.

Working hours: 5:45 AM - 2:15 PM (Various Shifts Available)

Intermediate computer skills = 70% or above with Excel, Word and Outlook & 35 wpm.
Preferred: Knowledge of basic medical terminology and hospital services. Basic knowledge of insurance carriers and types of medical coverage.

High School

1-4 years

High School Diploma or Equivalent Certificate
Preferred: 2 years of general college coursework.
Medical terminology ,Outlook, switchboard,telephone, word, first line, governance, microsoft excel,word & outlook and office medical

Please attach your resume to be considered for this opportunity

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.San Francisco Fair Chance Ordinance:Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

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