Consumer Affairs Specialist

posted:
Location
Ocala, Florida
Industry
Administrative & Support Services
Job Type
Temp to Perm
Salary
US$ 11.00 - US$ 13.00 per hour, $11 - 13 per hour + none
Ref. Number
S_16373
Contact
Marsh,Jennifer, Spherion
Phone
352-622-5273
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Job Description

Spherion Staffing is searching for a consumer affairs specialist for a local manufacturing company!

The consumer affairs specialist logs and responds to calls, e-mails and letters from consumers. The position serves as the designated company representative to consumers. Will also support manufacturing by writing and distributing product specifications.

Job Duties:
* Receive calls from consumer hotline and return messages as required
* Process and log all calls, e-mails and letters received from customers
* Provide accurate responses to consumer inquires, including reimbursement when needed
* Log and direct complaints or other claims that require additional action
* Provide routine updates for complaints related to illness, injury or property damage
* Process and analyze data to identify trends in consumer contacts
* Prepare and distribute a monthly report summarizing all inquiries, complaints and compliments
* Handle all new item forms by crating, updating and circulating specifications for operations
* Maintain all of the spec books used on the floor, updating and replacing documents as needed
* Manage all forms, procedures and other documents for the QC lab by maintaining the electronic files

Working hours: 8-5

Skills:
3-5 years of customer service/consumer affairs experience
Ability to resolve conflicts and negotiate resolutions to consumer issues
Excellent verbal communication skills
Proficiency in MS office (Word, Excel and Outlook)

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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