Consumer Services Representative

Rantoul, Illinois
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Working Hours
8:00 AM - 5:00 PM
US$ 13.00 per hour
Ref. Number
Lotts,Sherice, Spherion
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Job Description

Experienced customer service representative needed for a warehouse distribution center in Rantoul. Will provide prompt and courteous support for consumers by answering requests concerning products, shipments and deliveries. Will also address all consumer inquiries with the highest degree of professionalism and product knowledge.

-Answer Consumer inquiries by clarifying desired information. researching and providing information. Communicate with consumers through a variety of means-by telephone: email, fax, by regular mail, social media and possibly live chat.
-Resolves issues by clarifying problems, exploring answers, and alternative solutions and implementing the best solution. In handling consumers' complaints, they must attempt to resolve the problem according to the guidelines established by the company.
-Data entry of consumer call information into data base and generate mailing labels as needed.
-Order entry of consumer replacement orders and accident replacement orders, and monitoring of same to ensure timely shipments.
-Process parts order generated from phone calls, email, mail, fax, by regular mail, social media or live chat.
-Assist with RA requests or mis-shipment request received from dealers or sales reps when needed. Processing time is expected to be within 24-48 hours of receipt of request. Requests come via phone, email or fax.
-Work with OE team to resolve issues with dealers and their consumers.
Process industry (Pro Deal) and VIP orders.
-Perform daily office functions in the Consumer Service office, including phone calls, filing, copying, faxing, correspondence, email etc.
-Process any paperwork and maintain records associated with the above tasks, including reference and technical materials.
-Assist in the Employee Purchase Program.
-Assist Consumer Service Manager with special projects or as needed.
-Perform other Consumer Service related jobs as directed.
-Continually maintains a thorough knowledge of all company products, catalog contents, field sales, personnel and any promotional items.
-Transfers call to appropriate personnel when applicable.

Working hours: 8:00 AM - 5:00 PM

Quality consumer-relations skills.
Good attendance.
Quality verbal, written and interpersonal communication skills. Quality telephone and communication skills are essential.
Solid comprehension, listening and negotiation skills.
Good intuitive, analytical and problem-solving skills.
Data entry with minimum error.
Ability to execute tasks with a high degree of accuracy and attention to detail.
Good follow through.
Able to multi-task. Good task prioritization skills.
Filing and organizational skills.
Ability to maintain a high level of energy. Sense of urgency.
Good teamwork skills with the ability to establish and maintain positive and effective working relationships.
Quality consumer service focus.
Careful attention to detail and accuracy.

High School

1-4 years

High school degree or equivalent required.
Associate degree in Business, Communications or related field desired.
Minimum 1-5 years consumer service, help desk or call center experience desired.
Computer literate, proficient in use of Microsoft Office products.
SAP experience desirable.
Basic knowledge of sporting goods and the associated equipment used with each individual sport is desirable.

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Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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