Contact Center Specialist I

posted:
Location
Asheville, North Carolina
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
1:00 PM - 10:30 PM (Various Shifts Available)
Salary
US$ 13.00 - US$ 16.00 per hour
Ref. Number
S_32039
Contact
Gaffney-Keebler,Molly, Spherion
Phone
828-348-0390
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Job Description

Are you savvy with technology? Do you like researching on the internet and social media applications? We have the position for you!

The Contact Center Specialist will provide excellent customer service with a personalized touch to clients while creating long lasting relationships. In this role the Contact Center Specialist will be expected to think creatively and solve problems to meet client needs in an attempt at service excellence!

Responsibilities:
*Provide an exceptional client experience in every interaction
*Give advice and direct support to clients in need, research online to answer client requests, inquiries or problems
*Resolve issues in a professional, timely and efficient manner
*Partner with other vendors as necessary for troubleshooting and resolution

Working hours: 1:00 PM - 10:30 PM (Various Shifts Available)

Skills:
-Excellent verbal and written communication
-Comfortable with email, text, Twitter
-Savvy and able to demonstrate creative solutions
-Able to work well under pressure
-Self-sufficient, resourceful and works well with others

Education:
High School

Experience:
0-1 years

Qualifications:
-Minimum 2-4 years' experience in customer service, sales or marketing
-Passion and eagerness in learning new things
-High school diploma required; Associate or Bachelor's degree preferred

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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