Contact Center Specialist I

Salt Lake City, Utah
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
Various Shifts Available
US$ 15.75 - US$ 16.50 per hour
Ref. Number
Truelson, Nick, Spherion
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Job Description

We're looking for critical thinkers, who go the extra mile when it comes to customer service. We need qualified candidates to work in our fraud customer service department taking inbound calls regarding possible fraud. You get to be the first line of defense against banking fraud and take the initial claim.

We have an amazing culture, great benefits, and the desire to grow our employees to a life-long career with us. NO more job hopping!

Handle customer inquiries and complaints regarding potential fraudulent activity on their accounts
Evaluate various scenarios and determine which is appropriate for a given situation
File compliance cases where appropriate
Use multiple systems simultaneously to research suspected fraud issues
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services

Working hours: Various Shifts Available

Previous experience in customer service, sales, or other related fields
Strong attention to detail
Ability to work with a team
Ability to prioritize and multitask
Demonstrated ability to problem analysis and resolution
Excellent written and verbal communication skills
Credit card experience preferred
Banking experience preferred
Must be a critical thinker
Ability to type 60 wpm and efficient use of a PC and Microsoft programs

The desire for LONG TERM position - work with us for 2+ years!
We have great benefits

High School

1-4 years

1-4 years custtomer service experience in a contact center environment.
Experience in fraud research and remediation prefered

To schedule your interview please call or text "Fraud" to 801-261-8880.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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