CSR/DISPATCH

posted:
Location
Monroe, Louisiana
Industry
Customer Service & Call Center
Job Type
Temp to Perm
Salary
US$ 9.50 per hour, $9.50 - 9.50 per hour + none
Ref. Number
S_16984
Contact
Brittany Forbis, Spherion
Phone
318-340-0005
Apply Now

Job Description

REQUIRED SKILLS/EXPERIENCE-


- Dependability - be able to report to work on time for scheduled shifts
- Customer Service - speak clearly on the phone, have the ability to deescalate situations, if necessary, while displaying empathy but still be able to "control" a conversation to guide it to a swift resolution
- Detailed oriented and can follow directions - ability to take down necessary information and relay it properly using various delivery methods
- Professionalism and "Sense of Urgency" - treat every call as if it is an emergency
- Multitask - ability to answering incoming phone lines while performing other tasks
- Adaptability - ability to adapt to new or changing procedures
- Computer Skills - proficient typing ability and proper spelling/grammar

IMPORTANT INFORMATION-

*Background checks are required to be licensed and certified in many states.

This is a 24 hour business broken down in to 3 shifts:
- 1st shift (5a-1p)
- 2nd shift (1p-9p)
- 3rd shift (9p-5a)

The shift hours WILL NOT change, but the days off rotate on a monthly basis. (For example, one month you may be off on Mondays and Tuesdays and the next month it could be Saturdays and Sundays.)

Must be able to work weekends and holidays!

Schedules are created and posted 2 months in advance so you will always be able to plan accordingly.

Starting pay is $9.50 per hour with the ability to earn raises and advance. (Annual performance evaluations and raises are awarded based on performance such as minimal errors, attendance, no customer complaints, etc.)

Working hours: VARIES


If you are interested in applying for this position, please email your resume or call 318-340-0005 (Monday-Friday).

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Apply Now