Customer Account Representative in Jacksonville

Jacksonville, Florida
Administrative & Support Services
Job Type
Temp to Perm
US$ 15.50 per hour, $15.50 - 15.50 per hour + none
Ref. Number
Sessoms,Debra, Spherion
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Job Description

Our client has an Immediate Need for an experienced Customer Account Representative. This position is a Temporary to Hire position. The ideal candidate will work under the supervision of the Customer Service Supervisor, a Customer Account Representative is responsible for assisting customers via phone and email throughout the order flow process.

- Manage inbound calls, outbound calls, and order entry
- Prepare status reports and other customer reports as requested
- Monitor customer orders throughout order flow process, from order placement to shipment
- Respond to customer emails regarding status of orders, general inquiries and order discrepancies
- Process Credits, Returns, or Damage/Destroy authorizations
- Maintain customer accounts and all relevant data
- Follow-up and return calls to customers as necessary
- Research and resolve customer issues and complaints in a timely manner
- Maintain a working knowledge of products
- Other projects as assigned

Working hours: Monday - Friday

--Bachelor's degree
--Excellent written and oral communication skills
--Ability to work independently to drive results
--Exceptional customer service skills, highly organized and detail oriented
--Proficient in Microsoft Office, particularly Excel and Outlook
--Ability to work in a fast paced and team-oriented environment

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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