Customer Billing Representative

posted:
Location
Melbourne, Florida
Industry
Customer Service & Call Center
Job Type
Temporary
Salary
US$ 12.50 - US$ 13.64 per hour, $12.50 - 13.64 per hour + none
Ref. Number
S_18110
Contact
Coffman,Heather, Spherion
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Job Description

Responsible for accurate and timely customer billing utilizing knowledge of company products, processes and internal resources.
Provides a high level of customer service to internal and external customers by demonstrating prompt and thorough attention to issues and requests.
Enters maintenance/contract data into billing system as sold by sales professional. Specifically handles more complex contract billings (i.e., multi-machine, multi-metered, lease flex accounts).
Obtains meter reads, purchase order numbers and other billing information
Creates final billings as required for end of term contracts.
Creates and maintains contract records and billings. Responsible for maintaining all paperwork in customer files.
Answers incoming calls from internal or external customers regarding questions or invoicing/options and proactively resolves all outstanding issues.
Requests credit memos for any erroneous or changed billing.
Deletes maintenance/contract data when equipment has been removed.
Reconciles vendor credits to contract billings.
Assists in training Associate Contract Billing Representatives.
Performs other duties as assigned.
Contract position expected to last through the end of December.

Working hours: Monday-Friday 8am-4:30pm

Skills:
Must be fluent in French Canadian (speak, read, and write)
1-2 years of business and customer service experience
Requires computer proficiency in data entry, Internet/Intranet and e-mail.
Requires proficiency with Microsoft Excel and Word.
Strong customer orientation and telephone skills.
Excellent interpersonal and communication skills.
Excellent organizational skills and ability to multitask.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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