Customer Care Associate

Madison, Wisconsin
Customer Service & Call Center
Job Type
US$ 0 - US$ 0 per year, $0.01 - 0.02 per year + none
Ref. Number
Burton,Loraine, Spherion
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Job Description

Spherion is working in partnership with Exact Sciences, located in Madison, is actively recruiting for multiple Customer Service Associates and Bilingual (Spanish/English) Customer Service Associates for a DIRECT HIRE opportunity you don't want to miss!

This position boasts starting pay of $15/hour! Schedules vary and can include weekends (at least 1 weekend day), as the center is open 24/7!


The Customer Service Associate provides outstanding service to health care providers, patients and the general public. The CSA will answer incoming calls related to product availability, use and performance and place outbound calls to educate patients on the proper use of our products and services. This position will support the order entry process and assist with new client account creation when workload requires. Inbound calls that are not handled in the Contact Center will be triaged to the appropriate department. This role reports to the Lead Customer Service Associate.
Answers and responds to incoming calls as well as other inbound contacts.
Places outbound calls as required by the workflow and identifies and overcomes objections.?
Researches required information using available resources.
Manages and resolves customer complaints and identifies and escalates priority issues.
Provides customers with product and service information.
Enters new customer information and orders into the system and updates existing customer information.


Working hours: varies

Must be 18 years of age or older and legally authorized to work in the United States.
High School diploma or GED.
Excellent verbal and written communication skills.
Four or more years of customer service experience, preferably in an inbound/outbound contact center in the healthcare industry.
Demonstrated knowledge of customer service principles and practices.
Disciplined, self-motivated & reliable; able to stay focused on a task and work independently; motivated to perform quality work; diligent about arriving to work on time and completing tasks that are assigned in a timely manner.
Possesses a positive attitude with excellent interpersonal skills and the ability to interact and build strong working relationships with customers as well as peers at all levels of the organization.
Ability to work in a team environment and adapt to changing workload and circumstances effectively; able to respond to new information quickly.
Professionalism: conducts themselves in a professional manner in all interactions with members of the team, clients and associates.


Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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