Customer Care Policy Transfer Underwriter

posted:
Location
Kalispell, Montana
Industry
Customer Service & Call Center
Job Type
Temp to Perm
Salary
US$ 13.50 per hour, $13.50 - 13.50 per hour + none
Ref. Number
S_23169
Contact
Nikki Demars, Spherion
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Job Description

Customer Care Representatives are responsible for the day to day phone assistance and policy issuance and maintenance for one or more Client Company Accounts. Representatives are able to quickly and accurately respond to phone inquires, answer coverage questions, complete quotes and provide assistance to the agents of the Client Company/Companies.

In addition, the Customer Care Representative is able to review pending applications, endorsements and cancellations and provide communication back to the writing agent to competently resolve policy issues and discrepancies. This position also entails the entering, underwriting and tracking of rollover documentation.

Duties/Objectives
- Become familiar with and be able to provide assistance and direction in the use of the system
- Prior Submit-For-Rate experience helpful and preferred but not required.
- Quickly, politely and competently respond to policy inquiries (phone, fax, e-mail, mail)
- Understand all rating and policy issuance scenarios and be able to rate, issue, and service all policy types including rollover processes and procedures
- Answer phones and provide quotes and assistance as requested

Working hours: Monday-Friday 8am-5pm

Skills:
Qualifications:
-High school diploma or equivalent
-Excellent customer service skills
-Ability to work in fast paced environment
-Prior Submit-For-Rate experience is helpful
-Good decision making skills
-Policy underwriting knowledge and experience is a plus
-Understanding the rules and regulations of the NFIP
-Dependable and a positive attitude

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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