Customer Care Professional II

posted:
Location
Jacksonville, Florida
Industry
Retail & Wholesale (Business and Financial Operations Occupations)
Job Type
Temporary
Working Hours
8:00 AM - 11:00 PM
Salary
US$ 15.00 per hour
Ref. Number
S_29484
Contact
Cameron, Teresa, Spherion
Phone
904-356-0000
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Job Description

The Customer Care Professional II is accountable for delivering an elevated, modern luxury experience on incoming phone calls and emails from clients. Responsibilities include supporting customers who contact us for reasons such as: to place an order, check an order status, inquire about a repair, seek product information or resolve an issue.

Responsibilities:
- Respond to incoming phone and email contacts from customers in a professional and efficient manner
- Mitigate customer escalations through effective decision making and problem solving skills
- Maintain knowledge and ability to effectively articulate the brand, products, policies, and procedures
- Drive sales by offering to place orders and suggest complementary items based on customer needs and preferences
- Leverage multiple systems and tools to effectively handle customer contacts
- Simultaneously handle cross-functional tasks including calls, emails, and data processing
- Other duties as assigned

Working hours: 8:00 AM - 11:00 PM

Skills:
- Passion for working within a team environment that delivers great customer experiences-? Demonstrated customer service skills, preferably in a retail and/or contact center environment
- Excellent verbal and written business communication skills
- Ability to multi-task in a fast-paced environment and handle shifting priorities
- Attention to detail
- Effective decision-making, problem-solving and follow-up skills necessary
- Ability to work overtime hours as dictated by business needs
- Intermediate computer skills, including proficiency in Windows navigation and MS Office
- High school diploma or equivalent required
- Luxury retail experience
- Six months of continuing education preferred (college or trade school)

Education:
High School

Experience:
1-4 years

Qualifications:
Must have the skills to make the client feel they have had a luxurious shopping experience.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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