Customer Care Professional

Jacksonville, Florida
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Working Hours
8:00 AM - 5:00 PM (Various Shifts Available)
US$ 15.00 per hour
Ref. Number
Hesterlee,Stephanie, Spherion
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Job Description


If you enjoy the fashion industry, we have an excellent opportuntiy for you. Spherion is looking for smiling faces, professional attitudes and motivated individuals to assist with position for our high end retail client located on the Northside of Jacksonville.

-Respond to incoming phone and email contacts from customers in a professional and efficient manner
-Mitigate customer escalations through effective decision making and problem solving skills
-Maintain knowledge and ability to effectively articulate the clients brand, products, policies, and procedures
-Drive sales by offering to place orders and suggest complementary items based on customer needs and preferences
-Leverage multiple systems and tools to effectively handle customer contacts
-Simultaneously handle cross-functional tasks including calls, emails, and data processing
-Other duties as assigned

Working hours: 8:00 AM - 5:00 PM (Various Shifts Available)

Spelling and Grammar
Customer Service Experience
Computer Literacy Skills

High School

1-4 years

The call center hours of operation are as follows:

Monday - Friday, 8am to 11pm
Saturday, 9am to 7pm
Sunday, 11am to 7pm

YOU WILL NOT WORK ALL OF THESE HOURS!!!! However, you must be able to work within these hours. The company will assign the schedules. However, it will be a set schedule. Mandatory overtime and voluntary time off will be offered.

If this sounds like an exciting opportunity to you, please call us at 904-356-0000.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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