Customer Care Representative

Asheville, North Carolina
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
7:00 AM - 3:30 PM (Various Shifts Available)
US$ 14.00 - US$ 16.00 per hour
Ref. Number
Gaffney-Keebler,Molly, Spherion
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Job Description

Customer Care Representatives Needed!!

-Identify and assess customers' needs to achieve satisfaction
-Open and maintain customer accounts by recording account information
-Resolve product or service issues with customer
-Maintain financial accounts by processing customer adjustments
-Provide accurate, valid and complete information by using the right methods/tools
-Follow communication procedures, guidelines and policies
-Greet customers warmly
-Cancel or upgrade accounts
-Assist with placement of orders, refunds or exchanges

Working hours: 7:00 AM - 3:30 PM (Various Shifts Available)

Excellent phone contact handling skills and active listening
Ability to work quickly, multitask, prioritize and manage time effectively
Able to type 50+ WPM
Proven experience adapting/responding to different types of customers and scenarios
Polite, professional and articulate on phone
Excellent verbal and written skills

High School

1-4 years

Proficient with computers and experience using CRM systems
Previous customer service experience
High school diploma or equivalent
Experience with multi-line phone system and dual monitors

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Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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