Customer Care Representative

Gilbert, Minnesota
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Working Hours
7:00 AM - 7:00 PM (Various Shifts Available)
US$ 14.00 per hour
Ref. Number
Kvale, Sarah, Spherion
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Job Description

Spherion is currently partnering with a healthcare company in Gilbert, MN to fill their Customer Care Representative openings! These positions are full-time starting early/mid April and lasting about 1 year through December 2019. Candidates must be flexible and available for shifts on Monday - Friday 7:00am - 7:00pm.

--Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
--Analyzes problems and provides information/solutions.
--Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
--Thoroughly documents inquiry outcomes for accurate tracking and analysis.
--Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
--Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information.
--Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
--Uses computerized systems for tracking, information gathering and troubleshooting.
--Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
--Seeks, understands and responds to the needs and expectations of internal and external customers.

Working hours: 7:00 AM - 7:00 PM (Various Shifts Available)

--Excellent communication skills, both over the phone and through online correspondence
--Professional attitude and demeanor
--Excellent customer service skills
--Must be computer proficient and/or able to learn new skills, programs, and software quickly and effectively
--Must be able to handle confidential information

High School

1-4 years

Requires a HS diploma or equivalent; up to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background.

Apply online today!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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