Customer Care Representative

posted:
Location
Indianapolis, Indiana
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
Various Shifts Available
Salary
US$ 16.00 per hour
Ref. Number
S_58778
Contact
O'Neal, Danielle, Spherion
Phone
317-215-7450
Apply Now

Job Description

Spherion Staffing is hiring for Customer Care Representatives in Indianapolis, IN.

Pay is $16/HR.

Must be able to work an 8 hour shift between 7am - 8pm Monday - Friday.

As a Customer Care Representative, you will guide members through their healthcare questions via customer calls and e-mails or help providers with answering questions about member plans. You will be the one helping them navigate their healthcare needs by explaining their benefits, solving claim concerns, finding a doctor nearby or being their healthcare advocate. You will be their guide to a better healthcare experience and ensure that they only need to call once to get the help they need.

Responsibilities:
Here?s what a typical day may look like:
? From the moment you login, you?ll be focused on answering customer calls, demonstrating our values of caring as you proactively work to resolve our members questions and concerns
? You?ll strive for first call resolution, working to resolve member issues at the point of contact
? You?ll have dual monitors and leverage computer based resources to find answers to customers questions, and help simplify next steps for members without giving them homework
? You may reach out to partners in other departments, or to Doctors? offices to help resolve a customer concern ? You?ll support your teammates, flex as business needs require to ensure we are meeting the needs of our customers

With us, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The values we each bring to the table are a part of what makes our company so successful. If you want to be a part of this exciting team, make a difference in someone?s life every day and help change the healthcare industry, apply today!

Working hours: Various Shifts Available

Skills:
What Do We Have to Offer You?

- Competitive Compensation
- Quarterly incentive bonus plan based on performance.
- Annual increases based on performance.
- Opportunities for overtime.
- Special recognition awards
- Opportunities for growth and promotion
- Potential for promotion within 9 months.
- Career path opportunities. Many of our trainers, quality coaches, managers and leaders also began their careers as a Customer Service Representative.
- Get your Bachelor's degree paid for in full or further your education with tuition reimbursement.
- Great benefits and perks - Free Onsite Fitness Facility*
- Onsite Fresh Market or Cafeteria
- Employee Discount Program
- Affordable Health Insurance, Dental, Vision and Basic Life
- 401k match to help you plan for the future
- Paid Time Off
- Volunteer Time Off
- Free Parking

Education:
High School

Experience:
1-4 years

Qualifications:
Qualifications Needed:

? No previous healthcare experience is needed, we will set you up for success with extensive work specific training.
? Strong work ethic and sense of responsibility for your team mates and our members, demonstrated by the simplest things like being on time and available to meet member?s needs, to being easy to work with and having a positive attitude
? A passion for serving others, and willingness to learn the heath-care industry
? Great communication and listening skills with the ability to be empathetic and desire to help resolve members questions at the first point of contact
? Must exemplify our Values: Accountable, Trustworthy, Caring, Innovate, Easy to Do Business With
? Ability to work any 8 hour shift between the hours of 7 AM - 9 PM Monday - Friday.


If interested, Apply Today!
A recruiter will be in contact if you meet the requirements for the position.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Apply Now