Customer Care Representative

Jacksonville, Florida
Customer Service & Call Center
Job Type
US$ 15.00 per hour, $15 per hour + none
Ref. Number
Vella,Celena, Spherion
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Job Description

IMMEDIATE NEED!! 20+ Customer Care Professionals needed for a long term project on the Northside of Jacksonville. Positions offering full-time hours, excellent hourly rates with incentives!

The Customer Care Professional is accountable for delivering an elevated, modern luxury experience on incoming phone calls and emails from Customers. Responsibilities include supporting customers who contact us for reasons such as: to place an order, check an order status, inquire about a repair, seek product information or resolve an issue.


- Respond to incoming phone and email contacts from customers in a professional and efficient manner
- Mitigate customer escalations through effective decision making and problem solving skills
- Maintain knowledge and ability to effectively articulate the client brand, products, policies, and procedures
- Drive sales by offering to place orders and suggest complementary items based on customer needs and preferences
- Leverage multiple systems and tools to effectively handle customer contacts
- Simultaneously handle cross-functional tasks including calls, emails, and data processing
- Other duties as assigned

Working hours: Varied

The accomplished individual will possess:

--Passion for working within a team environment that delivers great customer experiences
--Demonstrated customer service skills, preferably in a retail and/or contact center environment
--Excellent verbal and written business communication skills
--Ability to multi-task in a fast-paced environment and handle shifting priorities
--Strong attention to detail
--Effective decision-making, problem-solving and follow-up skills necessary
--Ability to work overtime hours as dictated by business needs
--Intermediate computer skills, including proficiency in Windows navigation and MS Office
--High school diploma or equivalent required
--Luxury retail experience
--Six months of continuing education preferred (college or trade school)

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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