Customer Care Representative

Mankato, Minnesota
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
7:00 AM - 6:00 PM
US$ 15.00 per hour
Ref. Number
Leah Macgregor, Spherion
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Job Description

Oh, hi-we are looking for those Minnesota nice folks, you know the ones; always smiling, a delight to speak with, wanting an opportunity to offer superior customer service. Do you know someone like this? Are you someone like this? Then boy, do we have the job opportunity for you! Spherion, in partnership with our client here in Mankato is seeking out full-time Customer Service Representatives! These are full-time, long-term positions with opportunities to earn great incentives and be a part of a winning, growing organization!

Working hours: (8) hour shift between 7:00 AM - 6:00 PM + some Saturdays

- Focus on delivering exceptional customer service with the ability to multi-task
- Process customer requests for installation of residential service, move, repair, transfer/change or disconnection of current service
- Interact with customers in person in the Communication Center which will also include communication by phone, email, or fax
- Sell and explain available products, services and features and recognize opportunities to up-sell
- Handle customer disputes
- Handle payment transactions and payment arrangements
- Process account adjustments and credits
- Other duties as assigned

Working hours: 7:00 AM - 6:00 PM

Customer Focus, Customer Service, Data Entry Skills, Attention to Detail, Listening Skills, Phone Skills, Verbal & Written Communication Skills, Building Lasting Relationships with External and Internal Customers, Interpersonal Savvy, Problem Solving, Multi-tasking, Knowledge of Microsoft Excel and Word, 10-Key; Bilingual is a plus, but certainly not a requirement.

High School

0-1 years

Technical Qualifications; these positions are working from home temporarily:

**If selected for a video interview, you will undergo a review of your computer's technical specifications by sharing your computer screen in order to verify that they meet or exceed the technical requirements for the position:
1. Either a desktop or a laptop running an authentic/validated/native copy of Windows 10
2. CPU: If you have a dual core (including single with two logical) you will need at least a 2GHz clock speed base or turbo speed. If you have a quad core or higher you will need at least a 1.6GHz clock speed base or turbo speed.
3. 4 GB of RAM
4. Direct/wired internet connection (Cable, DSL, or Fiber) with an internet speed test showing at least 10 Mbps download speed and 1 Mbps upload speed. We do not allow wireless connections for work due to potential inconsistency in connection strength
5. Skype-compatible webcam
6. A cell phone with unlimited minutes, consistently good signal, and a headset OR a dedicated landline with a phone with a headset. During work hours, this phone will need to be dedicated to work as our system will remote transfer calls to the phone.

Other Qualifications:*
- Must have punctual and regular attendance and be able to work extra hours if needed.
- Must be flexible and able to adapt to change.
- Must be able to function properly under time constraints and work well under pressure.
- Must perform all work duties in a safe manner and maintain proper office atmosphere through actions and approved dress attire.
- Must be able to think quickly and act appropriately in any emergency situation.

Does this sound like you? Have you been itching to work in a call center environment? Then apply today!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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