Customer Care Representative

Middleton, Wisconsin
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Working Hours
8:00 AM - 5:00 PM
US$ 16.00 - US$ 17.00 per hour
Ref. Number
Shedosky, Alicen, Spherion
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Job Description

Join an industry leader in providing doctors, dentists and other healthcare professionals with the latest products that achieve superior visualization through enhanced ergonomics, improved magnification, and better illumination. The company produces collections of surgical and dental loupes, headlights, frames, seating, and mouth mirrors.

- Answers customer calls related to order status and product or pricing information.
- Meets metric standards such as: monthly sales goals, conversion rates, available phone time, in bound talk time, number of abandons and logouts, and work time-away. Meets standards established for any new system enhancements used on the job, such as chat or skype functions.
- Support the clerical functions needed for processing an accurate order or customer request into our business system. Must complete data entry with minimal to no errors.
- Determine customer requirements and expectations in order to recommend specific products and solutions and proactively close sales over the phone.
- Problem solves independently, yet asks for help and direction when faced with unusual or complex situations.
- Maintains a professional, positive, and pro-active approach and consistently projects the demeanor of a team member who contributes to solutions. Maintains efficiency and courtesy throughout the work day.
- Meets customer service script parameters: uses approved greeting and closure, completes the call to the customer?s satisfaction and uses warranty guidelines appropriately. Assists the customer in understanding our policies and products. Always puts the customer first.
- Complete special projects and other business tasks as assigned by supervisor.
- Resolve level 1 and level 2 technical issues over the phone.

Working hours: 8:00 AM - 5:00 PM

- Experience with Oracle or another CRM preferred.
- Attention to detail and ability to prioritize
- Proficient in order processing, customer service and telephone skills.
- Ability to process orders with minimal to no errors.
- Demonstrates conflict resolution and problem solving skills.
- Possess a working knowledge of Microsoft Word and Excel. Types 30+ wpm.
- Excellent written and oral communication skills. Uses proper grammar and spelling.
- Able to sit and talk on a cordless headset for extended periods

High School

4-7 years

- 3+ years in a customer service role
- Associates degree is a plus.

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Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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