Customer Care Representative

posted:
Location
North Little Rock, Arkansas
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
8:00 AM - 5:00 PM
Salary
US$ 15.00 per hour
Ref. Number
S_33883
Contact
Kimberly, Spherion
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Job Description

What is expected of you for success in your role
- Applies acquired job skills and company policies and procedures to complete assigned tasks
- Works on routine assignments that require basic problem resolution
- Refers to policies and past practices for guidance
- Receives general direction on standard work; receives detailed instruction on new assignments
- Consults with Supervisor or senior peers on complex and unusual problems

Responsibilities:
Accountabilities
- Responsible for handling approximately 25 - 40 inbound calls per day with ability to determine needs and manage accordingly
- Create and complete accurate referrals and applications and keep updated on policy or procedural changes
- Resolve patient's questions and concerns regarding status of their request for assistance
- Enter detailed information into company proprietary software while conversing via telephone
- Place outbound phone calls for patient follow ups or confirmations
- Maintain quality while providing an empathetic and supportive experience to the patient by controlling the patient conversation and educating the caller
- Interact with the patient referral sources to process new applicants
- Steward patient accounts from initial contact through final approval/denial
- Process all patient applications in accordance to set policy, procedures and PHI compliance

Working hours: 8:00 AM - 5:00 PM

Skills:
- Capable of multi-tasking on computers while conversing with patients via telephone in a cubical setting
- Strong attention to detail and quality documentation
- Exceptional verbal communicator with friendly tone, empathy and customer centric focus
- Independent worker and self-starter with solid time management skills and ability to work with high volume production teams
- Continuous learner with a desire to move into a senior level role
- Solid work ethic and driven to achieve daily/weekly metrics
- Adherence to company attendance policies

Education:
High School

Experience:
1-4 years

Qualifications:
Qualifications
- High School education required
- 2-4 years related customer facing experience and/or training desired or equivalent combination of education and experience
- Previous experience or knowledge of practices and procedures commonly used in a call center or customer service environment highly preferred
- Knowledgeable of insurance billing methods and general pharmacy operations a plus
- Ability to properly utilize all computer systems including Word, Excel, MS Outlook, Company Proprietary Software (DiseaseTrak), and Cisco telephone software.


Great Company expanding into the Little Rock Market!!
Opportunity to get in with them from the beginning!!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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