Customer Care Specialist-Revenue Cycle

posted:
Location
Madison, Wisconsin
Industry
Customer Service & Call Center
Job Type
Full-Time
Salary
US$ 1.00 - US$ 2.00 per hour, $1 - 2 per hour + none
Ref. Number
S_16711
Contact
Claudine Baccheschi, Spherion
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Job Description

The Customer Care Specialist provides world class service to health care providers, patients and the general public. The Customer Care Specialist is responsible for outbound calls to patients and providers to provide clarification on our product, orders or to provide product instruction. The Customer Care Specialist may also be responsible for managing inbound calls as a member of the Revenue Cycle Call Team. This is an hourly position that includes medical, dental and vision benefits. Compensation is based on experience and will be discussed more in-depth during the interview process.

Responsibilities:
-Answers and responds to incoming calls and other inbound contacts, as needed.
-Primarily, places outbound calls to follow up with patients, providers and other clients.
-Receives escalated calls from patients, providers or insurance payers related to client accounts.
-Documents all information according to standard operating procedures.
-Ability to perform all essential responsibilities of the Customer Care Associate position and perform them as directed.
-Recommends changes to ensure high quality customer service.
-Stays current with relevant guidelines and policies for medical devices (e.g., HIPAA, Medical Device Reporting, etc.).
-Ensures compliance with all Company quality procedures and guidelines including but not limited to Quality Policy and Code of Business Conduct and Ethics.
-Meets standards for production and accuracy within 3 months in shift date.
-Reports to work on time, and follows attendance guidelines.
-Conducts all assigned job duties in a timely and productive manner.
-Performs all job duties according to Contact Center policies and procedures.

Working hours: Sun-Thurs, Tues-Sat, Mon-Fr 7am-10pm availability needed

Skills:
Qualifications:

-Be 18 years of age or older
-Excellent communication skills
-Friendly and positive customer service focused attitude
-Prior experience within a customer service role
-Preferred experience with billing highly desired

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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