CUSTOMER CARE SPECIALIST

posted:
Location
Fort Myers, Florida
Industry
Administrative & Support Services
Job Type
Temp to Perm
Salary
US$ 11.50 per hour, $11.50 - 11.50 per hour + none
Ref. Number
S_26300
Contact
RECRUITER, Spherion
Phone
239-939-9999
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Job Description

Wre are looking for a Customer Care Specialist to join our team!

As a Customer Care Specialist, you will be the main liaison between our company and current and potential customers. T
You main goal will be to effectively handle the customer/clients requests in an efficient and timely manner.

Customer Care Specialist duties and responsibilities
Manage inbound and outbound customer calls in a timely manner
Identify customers' needs and wants, give your best to clarify information
Research databases, public and private.
Follow our company's communication "scripts"
Keep records of all conversations in our call center database in a comprehensible way
Build strong relationships with customers
Follow our customer engagement strategy
Meet qualitative and quantitative targets

Working hours: Monday - Friday 8am - 8pm

Skills:
The ideal candidate for the Customer Care Specialist will possess the following qualifications and requirements

Previous experience in a customer support role
Quick Learner
Flexible with your schedule
Track your own work on a daily basis and compare to benchmarks
Strong phone and verbal communication skills
Proficient in MicroSoft Office (Word, Excel)
Excellent listener
Adaptable to different personality types
Familiarity with CRM technology
Customer focus
Ability to multi-task
Working in a Que Based phone system
Set priorities
Excellent time management skills
Background in Pre-Hire Screening a PLUS
Background in Criminal Justice a PLUS
High school degree

These are FULL TIME positions.. .shift hours are from 8am - 8pm - MUST BE ABLE TO WORK TILL 8pm. Some Saturdays will be required depending on the work load..

Call our office to schedule an interview TODAY!!!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Apply Now