Customer Care Specialist in Johnstown

posted:
Location
Johnstown, Pennsylvania
Industry
Other
Job Type
Temporary
Reference Number
rjtn011
Contact
Natalie or Vanessa, Spherion
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Job Description

Local Johnstown company currently looking for a Customer Care Specialist. Qualified candidates must have excellent customer service, communication skills, data entry skills and knowledge of medical equipment is essential for this position. 

 Providing positive first point of contact with customers and potential customers via phone and email
 Providing positive resolution to customer inquiries related to products for purchase, repair orreplacement
 Providing knowledge assistance to customers seeking products and services to best suit needs
 Entering orders and offering additional solutions
 Providing regular customer follow-up and follow-through
 Communicating regularly and completely with Customer Care Team, Sales and MarketingTeam
 Communicating regularly and completely with operations team and accounting team
 Developing and maintaining accurate database of transactions and customer records
 Developing and implementing process to standardize customer response
 Developing and implementing plan to increase opportunities to sell product solutions to interested customers
 Growing and maintaining relationships with key customers Background

Skills

Customer service
Data Entry
Organization

Qualification

marketing
customer relationship
management
sales

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