Customer Connection Advisor

posted:
Location
Mansfield, Massachusetts
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Salary
US$ 12.50 per hour
Ref. Number
Dm_AS42
Contact
Suzanne, Spherion
Phone
419-747-7479
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Job Description

Consumer Connection Advisor opportunities are available in Mansfield, Ohio. This position is for those who are skilled and experienced in the clerical industry and comfortable with sales/marketing. This is NOT a telemarketing or sales job.

This is a great opportunity to work for a global company, rooted in tradition of quality and innovation. You will be part of a team that helps make life healthier, safer and more beautiful at home, at work, around town, and around the world. Customer Care Advocates are influential in supporting the mission to make every customer experience an outstanding one.

Full-time and Part-time positions available. 

Full-time Schedule (40 hrs/week)All full-time employees must be available for an 8-hour day shift between 8am – 7pm. Hours will most likely be Mon-Fri 10:30am-7pm, and working one Saturday (8am-4pm) every 8 weeks. Training for the first 5-8 weeks will be during office hours (8am-5pm). 

Part-time Schedule (34 hrs/week + every Saturday)Part-time hours will fall between 10am-6pm on weekdays plus working every Saturday 8am-4pm - with a max of 34 hours per week. Training for part-time positions will be 8am-5pm for the first 5-8 weeks. 

Pay Rate = $12.50/hr
**Pay increases to $27,000/year after 90 days 

Qualification

- 2 years of customer service experience
- Ability to work multiple computer systems and applications, with proficiency in MS Office
- Excellent written and verbal communication skills - proper grammar/spelling

Position requires high school diploma / GED

Responsibilities

A typical day will include answering incoming customer calls, providing technical/product assistance and support each customer interaction as an opportunity to market the brand and provide “top notch” service. Other responsibilities will be providing empathetic and proactive assistance to customers through various channels, such as: phone/voice, live chat, email. SMS, social, etc. A successful CCA will take ownership, be creative, and make decisions that will elevate the customer’s experience and inspire loyalty.

Apply Now