Customer Relationship Specialist for Chassis

posted:
Location
Bristol, Indiana
Industry
Administrative & Support Services (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
8:00 AM - 5:00 PM
Salary
US$ 15.00 - US$ 17.00 per hour
Ref. Number
S_29281
Contact
Lentine,Heather, Spherion
Phone
574-970-9200
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Job Description

The CRS Chassis will proactively guide and support dealers to select chassis build dates that best align with truck build planning by working with the sales team, the chassis coordinator, and the production planning and scheduling team to track chassis' orders and ensure on time chassis delivery.

Responsibilities:
- Track, drop ship, and pool chassis as a client relations specialist to the chassis manufacturers.
- Manage client drop ship chassis orders while remaining in constant contact with the chassis coordinator, production scheduler, and sales team.
- Work hand in hand with the sales team, chassis coordinator, and production scheduler to ensure chassis are here on time or early.
- Continuously develop relationships with the sales team and chassis manufacturing contacts. Ensure that sales, production scheduler, and chassis coordinator do not miss any communications or commitments made on behalf of the company.
- Own customer account information by anticipating scheduling needs and ensuring chassis are on site and available.
- Develop and to the extent possible help automate strategic process reporting (on-time delivery, value stream throughput, plant efficiency, status reports) to help sales show clients such that is the preferred supplier and easy to do business with.
- Respond timely (same day) to requests sales, scheduling, or chassis coordinator place in regards to chassis orders and statuses. Many of these inquires originate in the sales team but should be directed to other internal groups.
- Process and maintain chassis drop ship orders while continuing to track past due orders.
- Perform related support activities as assigned.
- Maintain relationships with sales, chassis coordinator, production scheduler and other team members in addition to building and maintaining new and existing relationships with contacts at chassis manufacturing companies.
- Guide dealer to set the correct chassis build date request with the chassis supplier.
- Other duties as required.

Working hours: 8:00 AM - 5:00 PM

Skills:
- Strong attention to detail with the ability to learn various software systems. At times will be handling in excess of $5M transactions from Fortune 100 clients.
- Strong customer relations capabilities. A people person with the ability to establish rapport (trust), takes action, and delivers results. Interest in developing relationships across various organizational responsibilities.
- Organizational, problem-solving, analytical skills, excellent written and oral communication skills.
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
- Proficient with Microsoft Office products.
- Proven ability to plan and manage multiple projects and meet deadlines.

Education:
High School

Experience:
0-1 years

Qualifications:
BENEFITS:
Long term employment opportunity
ACA compliant medical, vision, dental, short-term disability, and life insurance
Quarterly bonuses
Referral bonuses

Call or TEXT us at 574-970-9200 (Elkhart office), 574-282-2761 (Mishawaka office).

You can apply online 24/7 at www.spherionjobcentral.com

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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