Customer Service/ Account Representative in Monroe Township, NJ

posted:
Location
Monroe Township, New Jersey
Industry
Warehousing & Distribution
Job Type
Temp to Perm
Salary
US$ 16.00 - US$ 18.00 per hour, $16 - 18 per hour + none
Ref. Number
S_12594
Contact
Carmona,Wendy, Spherion
Phone
555-555-5555
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Job Description

- Assist customers with questions and requests regarding orders processed and complete order cycle.
- Shared responsibility for key accounts such as Costco, Amazon, Wal-Mart, PetSmart, Petco, Grocery chains
- Respond to and develop strong positive communication to department inquiries from all levels of various company departments.
- Be able to identify and communicate within an inside support role order status of customers in relation to a successful order cycle.
- Be able to proactively strategize and analyze solutions to order cycle issues with Customer Service Management.
- Possess an impeccable attention to detail and follow thru of all aspects of customer support within the Customer Service Department.
- Team player who provides cross functional support within the department with a can-do attitude

Working hours: Mon-Fri / 8am - 5 pm

Skills:
--High School Diploma or GED equivalent
--Must have 2+ years wholesale experience working with retailer needs and expectations. Experience with Costco, Amazon, Wal-Mart, PetSmart, Petco, Grocery chains preferred
--Understanding of EDI in relation to wholesale to retail guidelines.
--Knowledge of finance in relation to order cycles; non-compliance, invoicing, credit memos
--Prior inside support and wholesale to retail customer service experience is necessary.
--Effective communication skills
--Eager to learn, adapt, and grow within a support role.
--Strong attention to detail.
--Requires excellent organization skills.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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