Customer Service Admin

posted:
Location
Duluth, Minnesota
Industry
Administrative & Support Services
Job Type
Temp to Perm
Salary
US$ 14.00 - US$ 16.00 per hour, $14 - 16 per hour + none
Ref. Number
S_26098
Contact
Kvale, Sarah, Spherion
Phone
218-722-8003
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Job Description

Spherion is currently looking for a Customer Service Admin for a local company in Duluth, MN. This is full-time, temp-to-hire position with working hours on Monday-Friday 8:00am-5:00pm.

Job duties may include, but are not limited to:
-- Assist in taking incoming client calls
--Making sure that membership clients are continually called. Extra scheduled service appointments should be booked to make up for any shortfall of repair calls.
--Maintain required daily call counts to make daily, weekly, and monthly quotas.
--Maintain complete, accurate, and updated information in the client database.
--Work with dispatch to schedule service calls and debrief technicians with accurate client information.
--Make sure that the client is notified ahead of time if we are not going to arrive within the scheduled time window and reschedule to the client's satisfaction.
--Effectively manage conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.
--Assist with supervising and assisting in the dispatching of all service and maintenance calls to ensure maximum efficiency of scheduling without compromising client satisfaction.
--Responsible for issuing purchase orders for maintenance supplies and parts timely so that preventative maintenance visits and repair work can be completed in a timely fashion.
--Perform administrative duties to assist with the overall efficiency of the operation.

Working hours: 8:00AM-5:00PM

Skills:
Skills and Requirements:
--High school diploma or GED required.
--Prior call center experience preferred.
--Basic computer skills including Word and Excel.
--Geographical knowledge of the service area and/or map reading skills.
--Attention to detail and follow-through.
--Ability to perform multiple tasks in a fast-paced environment.
--Exceptional interpersonal and communication skills, both written and verbal.
--Have a courteous and pleasant demeanor whether on a phone call or not.
--Must be adaptable and positive.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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