Customer Service Administration

posted:
Location
Watsonville, California
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temporary
Working Hours
8:00 AM - 5:00 PM
Salary
US$ 17.00 - US$ 19.00 per hour
Ref. Number
S_68389
Contact
Cardona, Alexis, Spherion
Phone
831-444-6000
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Job Description

Our client is looking for a team-focused individual that can also work independently with the continuous drive to get time sensitive work accomplished accurately. The ideal candidate will be able to work in an office production environment and help where needed as well as handle the Customer Service/Sales Admin responsibilities

Responsibilities:
-Receive and process all quote requests
-Receive, process, acknowledge and confirm all orders to customers
-Communicate all changes to orders or product needs to Production Supervisor
-Follow up with customers after orders have been received to insure excellent customer service was received
-Assist Sales Representatives with Sales Documents, such as Tech Data Sheets, annual catalog and any other needs
-Communicate with prospects and ensure that paperwork has been sent to establish them as a new customer
-Assist with resolving customer issues or complaints
-Assist with determining customer pricing and inform all customers when price increases happen
-Assist sales department
Other duties as assigned
-Attendance is a critical function

Working hours: 8:00 AM - 5:00 PM

Skills:
-Excellent Customer Service Skills - willingness to put customers first!
-Exhibit confidence in work and in speaking with customers, vendors and co-workers
-Knowledge of computer spreadsheets, cloud-based applications, Quickbooks and CRMs.
-Ability to work independently with little supervision and show initiative in taking on more responsibilities
-Communicate professionally and clearly in person, on the phone, in writing, and through electronic means
-Maintain a positive attitude and a willingness to adapt to changes and challenges
-Perform successfully and remain focused in an office environment with clerical tasks

Education:
Bachelors

Experience:
1-4 years

Qualifications:
-Must have previous office administrative / customer service experience.

- Customer Service/Admin in a manufacturing environment a plus!


Please call the office at 831-444-6000.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

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