Customer Service Advanced Level

posted:
Location
Columbus, Georgia
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
8:00 AM - 5:00 AM
Salary
US$ 14.00 - US$ 17.00 per hour
Ref. Number
S_36451
Contact
Herring,Christopher, Spherion
Phone
706-9565152
Apply Now

Job Description

Spherion Staffing is currently seeking a Customer Service Representative for an Industrial Company in the Columbus, GA area. This is a High Skill Level position requiring 4-7 years in the Field.
Under direct supervision, handles incoming customer calls and fulfills customer needs to ensure customer satisfaction. May respond to e-mail inquiries. Calls are basic and routine.

Responsibilities:
Processes new orders based on customer requests. Tracks open orders to ensure completeness in a prompt manner. Checks pricing and verifies availability. Reviews and troubleshoots customer problems and initiates standard action for repair, replacement, return or field service as guided by customer service policies. Uses computerized system for tracking, information gathering, and/or troubleshooting. May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. Customer service is the primary function, but may include minimal selling or promotion of products or services.

Working hours: 8:00 AM - 5:00 AM

Skills:
Excellent written and verbal communication skills, including effective listening skills. Ability to learn and understand technical terminology.
Must be able to work in a fast-paced goal-oriented environment. Able to handle multiple tasks, stay organized, and focused on details. Requires limited knowledge of the organization, products, and/or services.
Requires ability to navigate a computerized data entry system or other relevant applications.

Education:
High School

Experience:
4-7 years

Qualifications:
Requires a high school diploma or an equivalent combination of education and experience. A bachelor's degree or equivalent is preferred.
Must be proficient with Microsoft Office.


Please go to www.spherion.com to apply. Resumes can be sent to chrisherring@spherion.com Please do not call the main office.Will reach out within a 48 hour period.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Apply Now