Customer Service Advanced Level

posted:
Location
Salt Lake City, Utah
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
8:00 AM - 6:00 PM
Salary
US$ 15.00 per hour
Ref. Number
S_40368
Contact
Orton, Kirstie, Spherion
Phone
801-261-8880
Apply Now

Job Description

Would you like to better your situation while working for an awesome company?!

We are looking for awesome detectives to work in our fraud and chargebacks department!

This is an AMAZING opportunity for a LONG-TERM forever career!!

Responsibilities:
Review customers fraudulent transactions/documentation to determine if fraud chargeback rights or compliance rights are available

Will use association chargeback rules and regulations to determine which conditions must be met for that chargeback.

Will determine if fraud claim should be escalated to pre-arbitration and/or arbitration. Maintains customer follow-up within time frames to gather required information and communicate case resolution.

Receives inbound calls regarding fraud and dispute related issues.

Contacts customers via email to gather required information for fraud case filing. May participate in small projects.

Working hours: 8:00 AM - 6:00 PM

Skills:
Research and analyzes moderately complex activity using multiple systems and research techniques.

Must be able to detect potential fraudulent activity and take appropriate action.

Moderate Excel experience is preferred

Amazing customer service skills

Education:
High School

Experience:
1-4 years

Qualifications:
1 year of Call Center Experience

1 year of recent financial/banking experience

Excel experience and knowledge


Pay: $15.00

One-on-one Training

Schedule: M-F 8:30 am -5:00 PM


START ASAP!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Apply Now