Customer Service Agent

posted:
Location
Asheville, North Carolina
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
8:00 AM - 7:00 PM (Various Shifts Available)
Salary
US$ 14.50 - US$ 16.00 per hour
Ref. Number
S_29841
Contact
Gaffney-Keebler,Molly, Spherion
Phone
828-348-0390
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Job Description

Agent will provide services to individuals looking to enroll in health coverage plans by assessing the needs, concerns and preferences of customer. Agent will be tasked with developing a rapport, listening and helping customers make sound decisions regarding the best coverage.

Responsibilities:
*Provide exceptional customer service
*Answer questions in a timely manner
*Set up insurance enrollments and register new members
*Advise and direct members in need
*Diagnose issues and provide resolution
*Encourage enrollment for customers

Working hours: 8:00 AM - 7:00 PM (Various Shifts Available)

Skills:
-Excellent communication both written and verbal
-Passionate and confident
-Professional and polished in customer interactions
-Able to diagnose issues quickly and resolve with patience and empathy
-Active listening, while providing help with every client

Education:
High School

Experience:
1-4 years

Qualifications:
2 Years' experience in inbound or outbound insurance industry preferred
2 Years' minimum customer service experience
High diploma or GED

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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