Customer Service Analyst

Orrville, Ohio
Customer Service & Call Center
Job Type
Ref. Number
Melissa, Spherion
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Job Description

We are excited about new opportunities that our client, the JM Smucker Company located in Orrville, Ohio, is currently looking to fill with professional, dynamic individuals.

Primary focus of these full-time, temporary roles is providing customer service and analytical administrative support that requires a strong attention to detail and the ability to work on multiple projects simultaneously.   

Pay Rate = $16.00 - $18.00/hr (based on experience)


Key Responsibilities include:
- Processing large scale customer requests/orders on a daily basis
- Entering and managing critical data, checking for discrepancies and/or unauthorized changes
- Evaluating and researching errors and creative problem solving, often seeking different avenues for resolution
- Providing weekly status reports; ensuring all documentation is complete and accurate
- Ensuring that all requests and adjustments are processed within defined deadlines
- Communicating effectively with internal team members; providing excellent customer service to internal/ external contacts


Job Requirements
- Must have previous experience in Customer Service or Administrative work that required a strong attention to detail
- internship experience is applicable!
- Bachelor Degree is required 
- Demonstrated intermediate proficiency with Microsoft Excel and Word
- Strong conceptual abilities (i.e. systematic thinking, problem analysis)
- Ability to learn new software and processes quickly and accurately
- Team project experience is highly desirable; ability to work in a team-oriented environment is a must
- Excellent verbal and written communication skills 

Interested in this great opportunity?
Submit your resume via email to or contact our office for more information:
209 Hostetler Rd. 
Orrville, OH 44667

Spherion Mid Ohio is an EEO/AA employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

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