Customer Service and Order Specialist in Essex Junction

posted:
Location
Essex Junction, Vermont
Industry
Administrative & Support Services
Job Type
Temporary
Salary
US$ 16.00 - US$ 20.00 per hour, $16 - 20 per hour + none
Ref. Number
S_12109
Contact
Venable, Jana, Spherion
Phone
(802)-8645900
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Job Description

Spherion Staffing, a national recruiting and staffing agency with a locally owned office in South Burlington, VT is seeking a Customer Service and Order Specialist for our client in Essex Junction, VT. This is a full time temporary opportunity with Temp-to-Hire potential. The ideal candidate will have 2-3 years Customer Service experience with strong coordination skills. Candidate must be proficient in MS Office with ability to learn an ERP system. Experience with order processing/fulfillment, international shipping is a plus.

Please apply online at:
www.spherion.com/jobs Reference ID# S_12109

Summary:

The Customer Service and Order Specialist coordinates orders from receipt through delivery, responds to incoming customer calls, chats and emails in a professional manner, communicates with other departments to ensure customer's needs are met, follows export regulations and prepares export documents.

Essential Duties:

Respond in a courteous manner to customer calls, live chats and emails.
Coordinate order fulfillment process including order processing in system.
Understand/follow domestic and international export regulations; prepare export documents.
Prepare and send customer invoices; assist with maintaining customer receivables.
Assist shipping to ensure accurate paperwork, labels and customs statements.
Follow up on necessary order adjustments to ensure customer satisfaction.
Use Corrective Action Process to determine and correct issues.
Perform other related duties as assigned.

Working hours: Monday-Friday, 8:30-5:00

Skills:
Requirements:

AS in Business or related field (or equivalent education/experience).
2-3 years of customer service experience (international is a plus).
MS Word, Excel, Outlook, PowerPoint and Internet/Able to learn ERP system.
Excellent interpersonal, communication and customer service skills.
Ability to multi-task and meet deadlines in a fast-paced environment.
Excellent organizational skills with strong attention to detail.
Ability to work independently, analyze and solve problems.
Knowledge of international shipping is a plus.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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