CUSTOMER SERVICE ASSITANT

posted:
Location
Weslaco, Texas
Industry
Administrative & Support Services (Office and Administrative Support Occupations)
Job Type
Temporary
Working Hours
8:00 AM - 5:00 PM
Salary
US$ 14.00 per hour
Ref. Number
S_70507
Contact
Loredo,Maria, Spherion
Apply Now

Job Description

The position is responsible for providing assistance to all participants, including those directed to selfservice in the resource rooms. Responsible for assisting job-seekers with career development activities designed
to link them with employment. Provide exceptional customer service.

Responsibilities:
Essential Duties and Responsibilities
- Responsible for meeting and exceeding all applicable performance measures
- Interviews customers to record and assess employment information to determine customer's career
development opportunities and needs.
- Educates customers on center services including the job seeker tools available (i.e. WorkInTexas (WIT)
self-directed job search/match, typing tutorials, resume programs, workshops, etc.). May assist customers
with the WIT registration and ensures registrations are properly completed.
- Conducts job matches and refers qualified job seekers to employers.
- Works closely with the Business Solutions Representative and Career Center staff regarding employer
communications to discuss ways to improve services and meet labor market needs more effectively.
- May conduct and interpret assessment results, develop a career pathway and assist in referrals to
employment opportunities.
- Collects and provides information on labor market needs, educational opportunities, employment
resources, and support services to customers.
- Data enters all services according to policies and procedures accurately and in real time (as service is
provided to customer)
- Identifies community resources and establishes linkages to assist customers with specific needs.
- May coordinate the employee's job readiness activities to ensure that it supports the work experience by
providing interviewing techniques, application completion process and appropriate dress attire. May
facilitate or assist in facilitating job readiness sessions.
- Contributes to the Career Center performance goals, including customer service and follow up.
- Collaborates with all Career Center staff to ensure customers have a meaningful experience.
- Escorts customers to the Customer Satisfaction Survey computers prior to leaving the center, if applicable.
- Provides exceptional customer service.
- Performs other related duties as assigned.

Working hours: 8:00 AM - 5:00 PM

Skills:
Skills/Qualifications:
- Bachelor Degree from an accredited college or university in a related field of study preferred, or
- Associate Degree from an accredited college and two (2) years work related experience, preferably in a
field of workforce development and customer service, or
- High School Diploma or equivalent required and four (4) years work related experience, preferably in a
field of workforce development and customer service.

Education:
High School

Experience:
1-4 years

Qualifications:
Must be able to work under pressure
Good Communication skills, written and verbal
Excellent presentation
Self driven


you are interested, please apply to www.spherion.com/apply and call 9569614298 To continue the process!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Apply Now