Customer Service Associate

posted:
Location
Bismarck, North Dakota
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
8:00 AM - 5:30 PM
Salary
US$ 13.00 - US$ 15.00 per hour
Ref. Number
S_59731
Contact
John Funk, Spherion
Phone
701-298-8300
Apply Now

Job Description

Spherion Staffing is looking for an experienced Customer Service Associate to provide a World Class Customer Service Experience to all customers on the phone, in person and throughout the entire repair process. This position will provide administrative support to the daily operations of the center. Qualified applicants must have a valid driver's license and clear record and previous customer service experience.

Monday-Friday 8 am-5:30 pm
Pay $13-15/hour DOE

Responsibilities:

- Greet all customers in a timely, friendly and professional manner
- Answer all phone calls consistently within 3 rings.- All phone messages must immediately be communicated to the correct recipient
- Ensure all customer comfort items are fresh & available for customers at all times Coordinate Rental Car /Tow companies to provide one-stop service to all customers
- Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup person
- Monitor assignments, estimate/repair appointments and capture rates of assignments
- Secure proper payments
- Assist with reconciling invoices to payables report daily & monthly (as applicable)
- Comply with daily receipts guidelines and procedures
- Comply with all safety rules, guidelines and standards
- Other duties as assigned

Responsibilities:
See above

Working hours: 8:00 AM - 5:30 PM

Skills:
Requirements:
-High school diploma or GED
-Must have a valid driver's license and be eligible for coverage under company insurance policy
-Ability to effectively communicate with others, oral and written
-Ability to read and understand basics of repair instructions, written estimates and work orders
-Must be highly organized, able to multi-task and adapt easily to fast-paced environment
-Must be able to provide "World Class" customer service to internal and external customers
-Maintain a well-groomed, professional appearance
-Previous Customer Service and Administrative experience is preferred

Education:
High School

Experience:
1-4 years

Qualifications:
See above


To be considered, please apply online at www.spherion.com/apply or if you have questions you can reach out to John Funk at 701-298-8300

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Apply Now