Customer Service Associate

posted:
Location
Frederick, Maryland
Industry
Customer Service & Call Center
Job Type
Temp to Perm
Salary
US$ 13.50 per hour, $13.50 - 13.50 per hour + none
Ref. Number
S_25603
Contact
Molly Fraley, Spherion
Phone
301-694-7700
Apply Now

Job Description

Customer Service Professionals needed! Looking for reliable employees who have worked in a call center environment previously to join a thriving and innovative company in Frederick, MD!

Job Duties include:

  • Handle incoming calls from customers, affiliates and retail stores for questions on rental accounts, tuition, payoff quotes, rental credit, and any problems related to rental accounts.
  • Be able to navigate and train in the AS400 system
  • Maintain a friendly, professional, welcoming attitude toward the caller
  • Provide timely resolution for customers and maintain accurate documentation of each call
  • Track all tickets for resolution
  • Report any auto payment enrollments daily to head of department


Schedule: Varying hours between 8:00am-9:30pm- ALL days of the week
Your schedule will be provided to you 3 weeks at a time in a rotating schedule. Must be available to work schedule provided to you **

Starting wage is $13.50- raises and bonuses available

Working hours: Must be available between 8am-9:30pm

Skills:

  • Excellent phone and customer service skills
  • Excellent analytical skills geared towards identifying exceptions, errors and systemic failure.
  • Strong attention to detail and follow through.
  • Proficiency required in Microsoft Outlook and Word.
  • Intermediate understanding of Excel
  • Ability to file accurately (alphabetically and/or numerically)
  • Mathematical aptitude required
  • Superior written and verbal communication skills
  • Be able to pass on-boarding background check and drug screen
  • Minimum education: High School Diploma or GED


Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Apply Now