Customer Service Associate

posted:
Location
Little Rock, Arkansas
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
8:30 AM - 5:00 PM
Salary
US$ 14.50 per hour
Ref. Number
S_36429
Contact
Nard, Joe, Spherion
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Job Description

Job summary:
Chargeback Customer Service Associates are responsible for taking inbound calls from cardholders and clients regarding dispute and fraud cases. The reps gather detailed information from callers to initiate and support cardholder's chargeback rights. Adhere to established department productivity standards while maintaining a professional demeanor and providing excellent service to the customer. Be willing to assist with special projects or other duties as assigned. Handle and resolve customer escalation calls and correspondence with a sense of urgency.

Responsibilities:
General duties and responsibilities:
??? Answer incoming telephone calls from VISA/MC/Discover cardholders and financial institutions while provide desired claim information in an accurate and timely manner.
??? Determine proper reason code for the dispute case.
??? Handle and resolve customer escalation calls and correspondence with a sense of urgency.
??? Assist with special projects or other duties as assigned.
??? Use of additional technology and different systems.
??? Maintain departmental production and quality standards.
??? Open new fraud/dispute cases, detailing all transaction information, performing balance transfers and request sale draft.

Working hours: 8:30 AM - 5:00 PM

Skills:
General knowledge, skills and abilities:
- At least one year of call center customer service experience.
- Ability to work well in a fast paced inbound call environment.
- Excellent verbal and written communication skills.
- PC knowledge and MS Office applications are a must to be successful in this environment.
- Strong ability to de-escalate customer emotions and retain customer through positive interactions.
- Strong decision making skills and ability to multi-task. Candidate should demonstrate a strong attention to detail and the ability to work and make decisions independently.
- Spanish speakers preferred but not necessary.
- Ability to pay attention to details, perform work accurately, and make independent decisions
- Extremely reliable with solid overall attendance record and performance review
- May provide guidance and/or mentoring to less experienced Chargeback Customer Service Associates.

Education:
High School

Experience:
1-4 years

Qualifications:
Educational Requirements:
A high school diploma or GED is required for this role. Associate or Bachelor's degree is preferable; or equivalent combination of education and experience that is required for the specific job level.


TARGETED START DATE IS March 4th.
Position is temp-to-hire with great benefits , but you do have to earn the permanent offer with your good attendance and performance!!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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