Customer Service Associate

Madison, Wisconsin
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
8:00 AM - 5:00 PM
US$ 16.00 per hour
Ref. Number
Moto Gladys Igahara, Spherion
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Job Description

Join a team dedicated to helping make the correct health care decisions. Spherion's west side Madison client is actively recruiting for temp to hire Customer Service Representatives. This client offers an open and well lit call center with employee appreciation events, supportive management staff, a full kitchen, and a gym on site!

Job Description:
The Customer Service Representative provides specialized customer service in response to inbound customer contacts. Focus is on immediate resolution of inquiries and requests and providing backup administrative support when available.

Customer Service
-Provides first level customer service to customers who contact the company with questions
-Ensures phone calls are answered promptly and meets all service level agreements
-Transfers and/or escalates phone calls to the appropriate staff when additional support is required
-Collects demographic information and maintains consistent metrics while providing a positive interaction with the customer

Administrative Support
-Documents all contacts for tracking and reporting purposes
-Documents resolution of contacts and cases when completed
-Confirms customer contact information and updates company records when customers? information has changed
-Troubleshoots customer issues by communicating issues / concerns to the appropriate department in the company
-Documents all contacts for tracking and reporting purposes and resolution of contacts
-Confirms customer contact information and updates company records when customer's information has changed

Working hours: 8:00 AM - 5:00 PM

- Previous experience working in a fast paced customer focused setting
-1 year of call center or office experience
- Ability to work within a fast paced environment

- Bilingual (English and Spanish) openings available as well!

High School

0-1 years

Apply today if you meet this qualifications and are interested in this role!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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