Customer Service Associate

Madison, Wisconsin
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
8:00 AM - 5:00 PM
US$ 16.00 per hour
Ref. Number
Shedosky, Alicen, Spherion
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Job Description

Join a team dedicated to helping make the correct health care decisions. Spherion's west side Madison client, Healthgrades, is actively recruiting for temp to hire Customer Service Representatives. This client offers an open and well lit call center with employee appreciation events, supportive management staff, a full kitchen and gym on site, and a revamped benefits package for 2020!!

Healthgrades is a marketing company for doctor's offices and matching consumers with a provider. The Customer Service Representative provides specialized customer service in response to inbound customer contacts from patients, doctor's offices, and other healthcare inquiries.We are looking for English speaking, as well as English/Spanish bilingual candidates to fill various 1st and 2nd shift opportunities!

Healthgrades cares about it's employees and wants to make a difference within our community. Once hired on, their benefits include the following:
-Free 90 day subscription to TalkSpace a mental health therapy service
-Education Loan Reimbursement; All full-time regular employees, 90 day waiting period following hire date ($5k maximum)
-401(k) match; Healthgrades will match 50% of the employee's contribution up to 6% (3% maximum)
-Paid maternity and paternity leave
-Paid Fertility benefits for employees
-Medical, dental, and vision insurance

- Collects demographic information and maintains consistent metrics while providing a positive interaction with the customer
- Provides first level customer service to customers who contact the company with questions
- Ensures phone calls are answered promptly and meets all service level agreements
- Completes warm transfer of patients to appropriate doctor's office while supplying demographic information
- Documents all contacts for tracking and reporting purposes and resolution of contacts
- Confirms customer contact information and updates company records when customer's information has changed
- Maintain call center/performance metrics

Working hours: 8:00 AM - 5:00 PM

-Adherence: ability to take calls when you are supposed to be taking calls
-Quality: professional speaking tone, polite manners, etc
-Demo: ability to ask for demographic information from callers
-Transfer Rate: the ability transfer caller to designation office while providing demographics
-After Call Work: ability to multitask and keeping this time short to document the call and be ready to take another call in cue

High School

0-1 years

-Previous experience working in a fast paced customer focused setting
-1 year of call center or office experience
-Ability to work within a fast paced environment
-Can type at least 30 wpm: testing required

Apply today!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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