Customer Service Associate

McAllen, Texas
Manufacturing & Production (Production Occupations)
Job Type
Temp to Perm
Working Hours
8:00 AM - 5:00 PM
US$ 9.00 - US$ 12.00 per hour
Ref. Number
Saucedo,Francisco, Spherion
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Job Description

We are hiring Customer Service Associate responsible for taking incoming calls from our customer base and addressing customer product issues and concerns with the company. The successful candidate will be required to develop a comprehensive understanding of our customer service policies and know when issues need to be escalated to the management staff for resolution.

Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

Working hours: 8:00 AM - 5:00 PM

2+ years of customer service or sales experience preferred
Ability to cooperate with and support other members of customer service team
Verbal communication skills in the English & Spanish
Willingness to interact daily with customers from a wide range of cultures and backgrounds
Must be comfortable working independently and making minor decisions without direct supervision
Good sense of organization and keen attention to detail
Knowledge of customer service best practices and desire to participate in trainings and professional development
Ability to perform well in a fast-paced working environment

High School

1-4 years

Associate or bachelor's degree or equivalent experience preferred
High school diploma, general education degree - Required
Previous experiencing in commercial environment -Required
1 - 2 years' experience in a customer service role

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Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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