Customer Service Call Center Rep

Mulberry, Florida
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
Various Shifts Available
US$ 13.00 per hour
Ref. Number
Keilty, Alicia, Spherion
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Job Description

Responsible to provide superior service by assisting our retail stores and their customers in preserving our business relationship to create long-term, loyal customers. Responsible to work with retail stores to create a resolution that is in everyone's best interest.

Department Hours: Monday - Friday 7:55am - 9:00pm Saturday 7:55am - 8:00pm Sunday 11:00am - 7:00pm (MUST have full flexibility to work days/hours/shifts within the department operating hours)

-Answer incoming calls to the Call Center pertaining to products and circular items, sales, deliveries, warranty information, store locations, store phone numbers and hours, etc.
-Resolve customer complaints to the satisfaction of both customer and store. Complaints received are in the form of telephone calls, letters, e-mails, and in person.
-Respond to all letters received from the BBB and Consumer Affairs regarding customer complaints.
-Respond to questions from both Dealer and Corporate stores concerning customer accounts, inventory availability issues as well as STOREnet and ARMS application support questions.
-Research Merchandising questions concerning the catalog and advertisements to support the STOREnet point-of-sale system and Badcock customers.
-Assist the Customer Service, Technical and Account Management teams with the following as assigned:
-Triage incoming calls and dispatch work orders to the appropriate Queue.
-Perform selected adjustments to customer accounts.
-Maintain accurate call records of all Call Center activities.
-Be helpful, courteous, and friendly to all those who make contact with the RSS Call Center.
-Adhere to all call center procedures and quality control standards.

Working hours: Various Shifts Available

Ability to communicate effectively with Dealers, customers, management and personnel by telephone, or through written communication; assimilate information and make decisions; work under pressure in a detailed, organized, and professional manner.
Ability to sit for long periods of time, speak, and type (computer / analysis work, etc.)
Strong customer service, professional telephone etiquette, problem solving and decision making abilities.
Expected to cross train with other functional areas of the RSS department including Technical Support and Account Management.
Effective time management skills and the ability to multi-task.

High School

1-4 years

High school diploma. Associate degree a plus.
One to two years retail customer service experience.
Basic computer skills in Microsoft Office applications (Word and Excel). Successful completion of STOREnet POS training is required.
Bilingual (English/Spanish) is a plus

**Employer conducts computer assessment testing, pre-employment drug screening and national background check.**

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Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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