Customer Service Center - Spanish/English Speaking

Charleston, Illinois
Customer Service & Call Center
Job Type
$0 per hour + none
Ref. Number
Call Today, Spherion
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Job Description

The Shared Group Customer Service Representative is responsible for assisting current and potential new customers with enrollment processes and assisting existing customers with status updates. In addition, they will provide customers with their current account information, resolve questions concerning eligibility and assist with the application process. The Shared Group CSR will also create IT tickets based on customer needs. The ideal candidate must be able to multi-task, have previous customer service experience, and ability to think quickly, problem solve and be productive in a fast paced environment while adapting well to change. Part-Time and Full-Time shifts available.

Working hours: Shifts may vary

Required Qualifications:
--Good written and verbal communication skills
--Strong customer service skills
--Ability to multitask and use multiple systems on multiple platforms
--Ability to identify customer problems and take appropriate actions in the correct system
--Ability to remain calm under pressure and handle upset callers
--Active listening skills and ability to ask clarifying questions to gain understanding
--Problem solving skills
--Must demonstrate patience and compassion toward callers
--Ability to take constructive criticism and have a willingness to change
--Maintain confidentiality and professionalism
--You must be at least 18 years old and pass a background screening and drug test

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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