Customer Service Consultant-Mortgage Department

posted:
Location
Fargo, North Dakota
Industry
Banking (Business and Financial Operations Occupations)
Job Type
Temp to Perm
Working Hours
8:00 AM - 5:00 PM
Salary
US$ 17.00 - US$ 20.00 per hour
Ref. Number
S_67492
Contact
Janine Eberhart, Spherion
Phone
701-412-2894
Apply Now

Job Description

Spherion Staffing has several openings for Customer Service Consultants to work in the mortgage department with a local business. The Customer Service Consultants will research and resolve simple to complex mortgage loan servicing requests. This position provides outstanding customer service through a variety of digital channels in accordance with established policies and procedures, with accuracy and efficiency.

Dress Code: Business Professional
Direct Hire opportunity
Pay $17-20/hour DOE

Responsibilities:
- Answer and reply to all communication in a customer paced, accurate, and courteous manner. This may include online, mobile, voice, and chat
- Research and investigate requests as needed according to established policies and procedures
- Work effectively with other departments as necessary for customer inquiry/problem resolution
- Process phone payments from our customers
- Communicate service issues in a timely manner to supervisor for resolution
- Meet or exceed all performance goals as outlined for the position
- Provide courteous, accurate, and efficient assistance to customers using all digital channels
- Maintain knowledge of all products and services offered
- Verbalize and demonstrate knowledge of procedures for maintaining security, confidentiality, and integrity of employee and customer information
- Work flexible hours to support the department needs to include evenings and weekends, if necessary
- Know by name and face as many customers and employees as possible, calling them by name as often as possible

Responsibilities:
See above

Working hours: 8:00 AM - 5:00 PM

Skills:
Requirements:
-HS diploma required
-Previous banking or mortgage industry experience is required
-Excellent customer service skills
-Experience in banking or call center industry is helpful but not required
-Excellent verbal and written communication skills required
-Must have the ability to effectively handle conflict and work under pressure
-Must have the ability to listen, evaluate and exercise independent judgment
-Knowledge of personal computers and related software programs such as Windows XP and Microsoft Office

Education:
High School

Experience:
1-4 years

Qualifications:
See above


To be considered, please apply online at www.spherion.com/fargo or stop in to our office at 2730 7th Ave S Fargo
If you have any questions please contact Janine Eberhart at 701-412-2894

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Apply Now