Customer Service Coordinator

Oakwood, Georgia
Customer Service & Call Center
Job Type
US$ 18.75 per hour, $18.75 - 18.75 per hour + none
Ref. Number
Joyce Stevenson, Spherion
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Job Description

Scope of Position
Fosters strong customer relationships by achieving "perfect order" status.
- Ensures accurate, timely order fulfillment
- Responsible for coordination/ administrating freight claims and 3rd party logistics to ensure correct allocation process
- Oversees the retrieval and sale of incorrectly shipped/delivered product to maximize revenue and minimize loss
- Builds trust by ensuring accurate and timely transaction completion and solving problems if they do arise
- Responsible for sale team support and strategic planning
- Responsible for ensuring customer EDI requirements are addressed internally
- Establish good relationships with customers and Sales Team
- Meet team objectives (fill-rate, survey targets, on-time ships) and improve order process
- Review and drive improvement in shipment and transportation efficiency and cost control
- Collaborate on internal technology teams to ensure process integrity and efficient order processing

Job Responsibilities:
- Order Management for accounts - to include process incoming orders (EDI and manual), enforcement of lead time policy, full pallets orders, order changes, report customer issues to manager, invoicing discrepancies, customer inquiries, etc.
- Direct and/or facilitate order fulfillment situations that impact the customer by collaborating as necessary across business functions.
- Manage daily high-volume inbound/outbound emails
- Participate in answering 800-line customer service numbers.
- Backup/vacation coverage for other team members for order entry, as needed.

Working hours: 8-5

Skills/Work Experience:
--Bachelor's degree or equivalent
--Strong customer service orientation-demonstrated ability to problem solve
--Engaging and effective communication skills, written and oral
--Self-motivated and confident professional
--Able to work well both independently and in a team environment
--Exercise independent judgment and discretion to ensure position objectives are met

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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