Customer Service Coordinator

posted:
Location
West Columbia, South Carolina
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
8:00 AM - 5:00 PM
Salary
US$ 15.00 - US$ 16.00 per hour
Ref. Number
S_71018
Contact
Recruiting Team, Spherion
Phone
803-731-2227
Apply Now

Job Description

Candidate will be taking inbound calls and emails from clients and providing answers and solutions to their inquiries. If questions on calls cannot be answered, candidate will conduct research and follow up in a timely manner.

Responsibilities:
Under direct supervision, handles incoming customer calls and fulfills customer needs to ensure customer satisfaction. Will be responding to emails and calls from clients as well as processing new orders based upon customer requests. Candidate must track open orders to ensure completeness in a prompt manner. Checks pricing for customers and verifies availability. Reviews and troubleshoots customer problems and initiates standard action for repair, replacement, return or field service as guided by customer service policies. Uses computerized system for tracking, information gathering, and/or troubleshooting. May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. Customer service is the primary function, but may include minimal selling or promotion of products or services. Requires a high school diploma or an equivalent combination of education and experience. A bachelor's degree or equivalent is preferred.

Working hours: 8:00 AM - 5:00 PM

Skills:
Must be able to multi-task and have exceptional organizational skills in order to provide timely follow up to customers. Two plus years in a metrics and quality driven customer service environment is required.

Education:
High School

Experience:
1-4 years

Qualifications:
Requires a high school diploma or an equivalent combination of education and experience. A bachelor's degree or equivalent is preferred.


If you are interested in this opportunity, please apply online at www.spherion.com

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Apply Now